Contact
Common enquiries
Questions about huggu?
We try to answer the most common questions on our How it Works page. If you can't find what you need, send us a message below.
We reply within 1 business day
Email us directly
hello@huggu.com.auPre-order questions
Cancellations, changes, batch timing, tracking.
Returns & refunds
30-night cuddle trial, how to return, refund timing.
Gifting & baby showers
Sending to someone else, ordering ahead of a due date.
Safety & product questions
Age suitability, batteries, supervised use, care.